At White Label Earrings, we want you to absolutely love your new earrings! Each pair is thoughtfully designed and handmade with care. If something’s not quite right, we’re here to help.
Can I return or exchange my earrings?
Due to hygiene and health reasons, we are unable to accept returns or exchanges on earrings unless the item is faulty or damaged upon arrival.
We kindly ask that you choose carefully and read product descriptions before placing your order.
Change-of-mind policy:
As our earrings are worn close to the skin and are considered personal items, we do not accept returns or exchanges for change of mind, including preferences on size, colour, or style.
We encourage you to explore our product images, descriptions, and reach out if you have questions before ordering—we’re happy to help!
Return Shipping (for approved returns only):
- Customers are responsible for return shipping costs unless the item is faulty.
- Please use a tracked shipping service, we are not responsible for lost return parcels.
Returns Process
OTHER TERMS & CONDITIONS
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure. Please email hello@whitelabelearrings.com to resolve any issues you have.
Earrings:
Please choose carefully. All our earrings vary in size and a detailed description can be found under each product. A refund will not be given if you choose the wrong the size.
We cannot accept returns on jewellery where the wrong item was ordered.
If your earrings are damaged or faulty, please contact Tamai at hello@whitelabelearrings.com with a photo of your earrings and the reason of concern to arrange a replacement or refund.
Australia Post - Lost or Missing Parcels
Australia Post has been experiencing delays on and off for the past 2.5 years due to COVID and limited flights to some international destinations including New Zealand. Our guide for delivery timeframes is just a guide and your parcel may arrive earlier or later than anticipated. Unfortunately, once your parcel is in the hands of Australia Post I cannot speed up the delivery. In some instances, your parcel may be in transit for up to 6 weeks.
In some instances, if your parcel has been lost or sent to a wrong destination, the process is to lodge a missing parcel enquiry with Australia Post and wait for their reply. This can take several weeks.
Whilst I understand that it can be a frustrating process it is also not up to the business to replace or refund your missing parcel until Australia Post has responded. It is also not fair to demand a refund, replacement or threaten defamation of the business due to a postage issue.
100% Money Back Guarantee: Sensitive Ears
If you experience any kind of irritation or discomfort from your earrings. I offer a 100% money back guarantee for sensitive ears.
Just contact Tamai via email hello@whitelabelearrings.com and return your earrings to this address White Label Earrings, PO Box 37, Tarrington, VIC, 3301 (postage is not included) and the total amount paid for your earrings will be refunded (excluding postage).
If you think you have received an incorrect order, please contact Tamai at hello@whitelabelearrings.com with your concerns and I'll be happy to discuss your options with you.